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Donor Portal – Frequently Asked Questions

Updated April 15, 2025


1. Why was the Donor Portal retired?
The NPH USA Donor Portal was officially retired on April 15, 2025, as part of our long-term effort to improve how donors interact with us online. Its retirement allows us to develop a more modern and user-friendly donor experience.


2. What This Means for You

  • Access has ended: The Donor Portal is no longer available.
  • Services impacted: You can no longer retrieve tax documents, view sponsorship details, or update contact or payment information through the portal.
  • Continued support: Our team remains available to assist you with:
    • Child sponsorship requests: Please email sponsorship@nphusa.org
    • All other donor needs (payment updates, tax receipts, contact information): Please email giftprocessing@nphusa.org
    • Our teams are closely monitoring these inboxes to provide timely responses and call donors directly when needed.

3. Can I still get my tax receipts or donation history?
Yes. Our support team can provide tax receipts and help with donation history upon request. Just contact us using the emails listed above.


4. I need to update my contact information—what should I do?
To update your address, phone, and/or email, please complete: this online form.

You may also email our teams:
📧 Child Sponsorships: sponsorship@nphusa.org
📧 All Other Inquiries: giftprocessing@nphusa.org


5. I need to update my recurring donation or payment method—can I still do that?
Absolutely. Recurring donations continue as usual. If you’d like to update your payment method or details, reach out to giftprocessing@nphusa.org and we’ll take care of it.


6. What’s next? Will there be a new donor portal?
We’re excited to be developing a new and improved donor experience, launching in October 2025. While it will not replicate the old portal, it will offer easier, more streamlined ways to access key services and stay connected with our mission.


7. Who do I contact if I have questions?
We’re here to help:
📧 Child Sponsorships: sponsorship@nphusa.org
📧 All Other Inquiries: giftprocessing@nphusa.org

Thank you for your continued generosity and support.